René's customers showed little motivation to work with the former e-learning platform. Technical problems took up a lot of time.
At Memberspot, the focus is 100% on the customer, which means that our wishes are quickly fulfilled. Our customers also use the content more intensively than before thanks to the appealing user interface.
Matthias Niggehoff and Dr. René Delphy are managing directors of IFV Performance GmbH and together they support marketing providers in achieving higher conversions and positioning themselves better in the market in order to compete with comparable providers. The overarching goal is to achieve the best possible customer results.
The challenge was to provide a good e-learning platform for its customers. René and Matthias were previously with a different provider and everything had to be set up manually. Initially, both were very skeptical about switching course platforms, as all customer data and courses had to be transferred first.
In addition, René had to find a solution to technical problems himself and contact support, which took an enormous amount of time.
The requirements for the new course platform are also:
The switch to the new platform went smoothly and Memberspot's relocation service transferred all customer data, videos and checklists within a few days. As a result, the platform was immediately available to René and his customers. In the event of problems, support provides a solution promptly and René's employees can contact him independently, so he no longer has to deal with technical challenges.
Thanks to integrations with other programs, René and Matthias save more than half the time. Costs are also reduced.
The intuitive and simple operation makes it easy to upload courses and the branding can also be individually adapted to the corporate identity, giving the interface a very high-quality and professional appearance.
The customer experience and feedback has improved even further, as customers quickly find their way around the e-learning platform and use the app much more frequently.
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