The best support for you
We answer in under 10 minutes
Our highly competent team responds in the shortest possible time and solves your concerns. For communication we use our chat, Loom videos with individual explanations and if things need to be done quickly, we will call you back.
Everything is self-explanatory
Over 94% of all queries can be resolved with our easy-to-understand and detailed help articles.
We help you with more than just operation, because we focus on customer success
We help you to get the maximum added value from our tool and regularly organize webinars where you can exchange ideas with us and other users. We live community, not only in the team, but also with our customers.
Book an appointment with our support team
We offer interested parties and customers the opportunity to book an appointment with our Head of Support for individual advice.
Your suggestions and ideas are important to us
The open development roadmap that we work on together with our customers offers everyone the opportunity to share ideas and suggestions. Other customers can vote for these; the more votes a suggestion has, the sooner we can start implementing your idea.
Monday to Friday from 10:00 to 16:00 we are there for you
With our Premium Support, we are also there for you at weekends.
> 95 % are satisfied or very satisfied with our support
Over 40% of new customers come to Memberspot through recommendations because our customers are so satisfied with the software and support.
Frequently asked questions about the training platform for digital employee training
Our English-language support can be useful to you for various reasons. It allows internationally operating companies or educational institutions to reach a broad user base, as English is a common lingua franca. English-language support can also be helpful even if you operate primarily in a non-English speaking country, as you may have employees who speak English as a second language or occasionally serve international customers or partners. Even if you don't currently need English-speaking support, this might be different in the future if you decide to internationalize your business or hire employees from different countries.
Customer success is a business strategy that aims to ensure customers realize the full potential of a product or service to achieve their goals. It goes beyond mere customer satisfaction and aims to make customers successful by ensuring that the product or service offers real value.
Some key elements of customer success are:
- Understanding customer needs and goals
- Tailoring the product or service to the customer's specific needs
- Providing support and resources to help with the use of the product or service
- Building and maintaining a long-term customer relationship and regularly measuring and improving customer success
Successful customers are the best brand ambassadors! Your success is important to us because we want to create win-win situations and want you to not only be happy, but also successful. We support you so that you can realize the full potential of Memberspot and really get started with us. We look at your individual use case, work with you to find the right strategy, and are always available to provide advice and assistance.
Customer support and customer success are two key elements in customer care, but they differ in their approach and objectives. Customer support is usually reactive and focuses on solving specific problems that customers have. These can be technical difficulties, questions about using a product or service and billing issues. On the other hand, Customer Success is more proactive and focuses on customer success. The aim is to ensure that customers realize the full potential of a product or service and achieve their goals. Customer Success teams work closely with customers to help them implement and get the most out of a product or service.
We focus on people because we don't just want to solve problems, we want to understand where you're struggling and how we can best support you. Our personal support offers numerous advantages that improve the learning experience and increase effectiveness. It enables individualized help, which is particularly useful when you encounter specific challenges. In the event of technical problems or questions, personal support provides quick and efficient solutions, avoiding frustration.
Our help articles and step-by-step guides are valuable self-help resources. They enable you to resolve most questions or issues that may arise while using the platform yourself. 94% of all inquiries can be resolved quickly and easily using our articles.
These resources offer a variety of benefits:
Weare available around the clock and allow for immediate problem solving, regardless of time and place. They often enable faster problem solving, as you can directly access instructions or help articles. In addition, these resources offer you the opportunity to learn more about Memberspot and discover new features.
Our help articles and guides are easy to find using the search bar and simple to understand. They are written in clear and understandable language and include screenshots or videos to aid comprehension. If you still need personal assistance, don't hesitate to contact us via chat and we will respond within 10 minutes.
We offer fast response times— within 10 minutes —and the human touch is an essential part of our excellent customer support.
When it comes to customer support, we rely on real people instead of bots. Our support team consists of real individuals who understand the context of requests and can therefore provide you with optimal support. They respond to your needs in a more personal way that bots can never achieve. While bots can be efficient for simple and structured requests, they are often overwhelmed by complex or unstructured requests. Our support team is able to effectively understand and respond to such inquiries.