Our highly competent team responds in the shortest possible time and solves your concerns. For communication we use our chat, Loom videos with individual explanations and if things need to be done quickly, we will call you back.
Over 94% of all queries can be resolved with our easy-to-understand and detailed help articles.
We help you to get the maximum added value from our tool and regularly organize webinars where you can exchange ideas with us and other users. We live community, not only in the team, but also with our customers.
We offer interested parties and customers the opportunity to book an appointment with our Head of Support for individual advice.
The open development roadmap that we work on together with our customers offers everyone the opportunity to share ideas and suggestions. Other customers can vote for these; the more votes a suggestion has, the sooner we can start implementing your idea.
With our Premium Support, we are also there for you at weekends.
Over 40% of new customers come to Memberspot through recommendations because our customers are so satisfied with the software and support.
Frequently asked questions about our support.
Our English-language support can be useful to you for various reasons. It allows internationally operating companies or educational institutions to reach a broad user base, as English is a common lingua franca. English-language support can also be helpful even if you operate primarily in a non-English speaking country, as you may have employees who speak English as a second language or occasionally serve international customers or partners. Even if you don't currently need English-speaking support, this might be different in the future if you decide to internationalize your business or hire employees from different countries.
You can write to us via the live chat or fill out the form.
Contact us