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Agency
Faster induction through digital onboarding
The traditional onboarding method took up a lot of time and resources.
4x
Faster sales processing
90 %
Increase in customer satisfaction
120k
Gross calls per month
The traditional onboarding method took up a lot of time and resources.
Memberspot's greatest strength lies in providing a single platform that covers both customer and employee onboarding.
Wired Heads is a telesales agency based in Berlin and employs over 40 people. Milan Grujic, the founder and managing director, launched the company. Their focus is not only on generating sales, but also on giving their customers a better understanding of their agency. To achieve this goal, Wired Heads relies on close collaboration with their clients. Their approach allows their clients to focus on their core business while Wired Heads takes care of the sales process and therefore offer first-class support.
Before Milan Grujic came across Memberspot, he faced a number of challenges. There were many e-learning platform providers on the market, but only a few with German-language support, and the lack of support made it difficult to use the platforms.
In addition, traditional onboarding methods took a lot of time, as employees were accompanied by colleagues for several days. They were using different platforms to cover different aspects of the business. This meant that files could not be found immediately and were not clearly organized. All of these challenges were an obstacle to growth and scalability.
They were looking for a comprehensive solution that would enable German-language support, simple integration and automated processes. Customers and employees should be provided with a central training platform, structured content and easy access.
The main focus was on communicating their services better and improving understanding of them. Because customer enthusiasm is at the forefront for Wired Head.
Another goal was to increase efficiency and speed both in dealing with customers and in the onboarding process for new employees.
Memberspot's migration service makes it possible to seamlessly integrate all data from different platforms and Google Drive folders into the new platform overnight. Without investing a lot of time and effort in the move, the process runs smoothly. In addition, support is available for questions and responds quickly.
Milan can now upload structured video content to the e-learning platform, where employees and clients have access to relevant content that supports and informs them. This enables Wired Heads to present and promote their agency services more effectively. The platform provides clients with a wealth of information, reducing the need for in-depth client meetings and making the process even more effective.
A learning status check provides transparency and a better insight for the employer into employee activities, including the number of video views and the frequency of logins.
It can therefore identify committed employees and recognize who feels less connected to the company.
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