Technical B2B Customer Support Specialist (m/f/d)
Are you a strong communicator, do you have a knack for technical tools, and do you want to not only use processes but also actively help shape them?
Bring your experience with Intercom, Jira, Stripe, and other tools to efficiently resolve customer issues and build out our knowledge base. With us, you’ll do more than just manage tickets—you’ll build bridges with product management and ensure maximum efficiency through smart macros and optimized workflows. In short: You’re the voice of our company and the driving force behind seamless support! ✨
These tasks await you
- Customer support: You respond to customer inquiries professionally in chat and help to resolve issues quickly and efficiently.
- Ensuring customer satisfaction: You are responsible for regularly following up on open cases and ensuring that our solutions meet customer expectations.
- Documentation and Processes: You will document internal support processes, create and update help articles and support documentation. You will also develop and optimize macros and templates to make customer service more efficient.
- Error Analysis and Troubleshooting: Reproducing software errors in a test environment.
- Cross-team collaboration: You coordinate with other departments such as engineering or product management to resolve complex inquiries and pass on customer feedback.
- Process optimization: You contribute ideas to improve our support processes and increase team efficiency.
How you can score points with us
- Experience: You already have at least 1–2 years of experience providing comprehensive and complex technical software support in a B2B environment.
- Understanding: You have a deep technical understanding.
- AI Proficiency: You have experience with AI and have already developed your own AI-based applications and solutions.
- Customer Focus: You have a keen sense of our customers' needs and take a solution-oriented approach to your work.
- Strong communication skills: You communicate confidently and politely in German—both in writing and verbally. English and any other foreign languages are a plus.
- Tools: You have experience using help desk tools or similar software such as Intercom, Jira, Stripe, or Postmark—and, of course, Memberspot. You’re also willing to learn new systems.
- Organizational Skills: You maintain a clear overview even when handling multiple requests at the same time, and you prioritize your tasks effectively and efficiently.
- Team spirit: You enjoy working in a dynamic, collaborative environment and actively contribute your ideas.
Your job in more than one sentence
What you bring to the table
We build what we have always wanted.
Work where you perform best
Ownership instead of overmanagement
We measure success by user feedback
Modern, dynamic work environment
Actively shape the future of our product and contribute your ideas to an agile startup.
Welcome bonus after the probationary period
After a successful probationary period, you can expect a welcome bonus.
100% remote work
This is how our application process works
application
Send us what really makes you tick. No novel, and we'll take a quick look at your documents.
initial consultation
In a brief digital meeting, we will determine whether we are a good fit for each other.
technical discussion
During the technical interview, the focus will be on your technical skills and your approach.
decision
If you receive positive feedback, you can choose us. If it works out for both of us, we'll get started.